About

ANNA O'NEAL

A professional writer who delivers clear, compelling content

I am a professional writer specializing in content-authoring projects for clients who are looking for high quality, reliability, strong work ethics, and 100% satisfaction. I love researching the latest technology and content trends. I love working with customers and tackling interesting projects.

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My 20 years of writing experience is your advantage

I have over 20 years of experience writing software documentation for a wide range of audiences – at IBM (as an information developer), at CO-OP Financial Services (as a content manager), at Ultimate Software (as a learning experience designer), and at Cherwell Software (as a senior technical writer). I have delivered content in a variety of formats, including online help, user interface (UI) help, tutorials, wiki articles, micro learning videos, white papers, websites, and social media.

I understand content management in the workplace. I have worked in several content management systems over the years, most recently Ingeniux and Astoria. In my role as content manager at CO-OP, I served as administrator of the system to track and import content, support users, provide analytics to the executive team, and maintain global variables for reusing content across the site.

My master's degree taught me to write in clear and memorable ways

I have a master’s degree in Technical Communication from North Carolina State University, where I concentrated heavily on user experience (UX) design, usability, and human factors. Since graduating, I have continued my university education with classes in virtual learning and instructional design. My formal education has helped me understand better how users learn and absorb content, and most importantly, how to transfer that content into interface design and content delivery sites.

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My personal passion is my nonprofit animal sanctuary in North Carolina

I run a small animal sanctuary, Jenna and Friends Animal Sanctuary, giving permanent homes to rescued farm animals, such as pigs and roosters. I love being able to check on the animals during the day from my home office, where I work remotely with my clients. The animals motivate me. As the nonprofit's director, I've written the website content, social media posts and promotions, and heartwarming children's stories that feature the animals as the central characters. Check out the website to learn about the animals and see more samples of my writing.

My clients can tell you more

I am proud of my work, and my clients and co-workers over the years have always been 100% satisfied with my writing and project management/communication skills.

Anna remains one of the best teammates I've had the honor of working with. Her industry knowledge, superior writing talent, and kind and helpful nature make her a rare find and one to treasure. I attribute much of my insights about technical writing to her coaching. Thank you, Anna! - Catherine A., Instructional Designer at Retail Business Solutions

With her talent for simplifying the complex, it's truly a pleasure to work with Anna. Not only is she an outstanding, quality-driven technical writer and instructional designer, her expertise in regards to content strategy and creating elegant yet easy-to-deliver solutions is unparalleled. She combines decades of technical and industry experience with a strong desire to learn about and empathize with her audience. I wholeheartedly recommend Anna for her technical writing and instructional design skills as well as her extensive knowledge in content strategy. - Lori C., Manager at Ultimate Software

Anna's insight into the customer world and how our software gets used helped me to understand better how end users approach our software and allowed us to make huge improvements in the next release cycle. If it hadn't been for Anna's professional and outstanding technical writing skills, our product's usability would have suffered greatly. - Joscha F., Engineer at IBM